Import a number

Import phone numbers to use for inbound and outbound calls with your deployed agents.

What is Elastic SIP Trunk?

Elastic SIP Trunk is the connection layer between traditional phone networks and your deployed agents. When a caller dials your phone number, their carrier routes the call over the public telephone network. Elastic SIP Trunk translates that call into a format your agent can process, and passes it to your configured agent.

The term elastic means the trunk scales automatically with call volume; the same configuration handles one call or thousands without any changes at your end.

Prerequisites

• An active account with Elastic SIP Trunk configured. See Set up SIP trunk.
• A deployed agent.
• A phone number configured in your SIP trunk.
• SIP domain and credentials from your SIP trunk account.

Import a phone number

To import a phone number from your SIP trunk:

1. In the navigation sidebar, select Phone Numbers.

   

2. Select Add Phone Number.

   

3. Fill in the required information:

   • Phone Number: Enter the phone number in E.164 format (for example, +1234567890).
   • Vendor: Select SIP Trunk (currently the only supported vendor).
   • Display Name: Enter a descriptive name to help you identify this number.
   • SIP Trunk Address: Enter your SIP Trunk domain.
   • Transport Protocol: Select the protocol for SIP communication. Choose TLS if Secure Trunking is enabled in your SIP trunk, otherwise choose TCP or UDP.
   • SIP Trunk Username: Enter your SIP Trunk username.
   • SIP Trunk Password: Enter your SIP Trunk password.

4. Select Add Phone Number to import the phone number.

Your imported phone number is now available for use in inbound and outbound calls.

Manage imported numbers

Edit a phone number

To update the configuration of an imported phone number:

1. In the navigation sidebar, select Phone Numbers.
2. Locate the phone number you want to edit.
3. From the Action menu, select Edit.
4. Update the phone number details as needed.
5. Select Save to apply your changes.

Delete a phone number

To remove an imported phone number:

1. In the navigation sidebar, select Phone Numbers.
2. Locate the phone number you want to delete.
3. From the Action menu, select Delete.
4. Confirm the deletion.

Next steps

• Set up a campaign: Use your imported phone numbers to create outbound calling campaigns
• Publish your agent: Publish agents to use in your campaigns
• Handle inbound calls: Associate your number with an agent to answer inbound calls