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Error Codes and Warning Codes
Last updated 2021/01/25 03:09:43

When you make an API call to access an Agora SDK, the SDK may return error codes or warning codes:

  • Error codes are returned when a problem that cannot be recovered without app intervention has occurred.
  • Warning codes are returned when a problem that might be resolved automatically has occurred. Warning codes provide information but normally do not require any action.

This article provides descriptions and troubleshooting tips for common Agora SDK error and warning codes. If you receive a response that is not included here, Agora recommends you contact support@agora.io so that our technical support team can help resolve the issue.

An error code can be a negative number. In such a case, it should be read as if it were positive. For example, if the SDK returns error code -2, you should refer to 2 in the error code table.

Native platforms and third-party frameworks

This section applies to the Agora RTC SDKs designed for:

  • Native platforms, such as Android, iOS, macOS, and Windows.
  • Third-party frameworks (third-party platforms where native app code is wrapped), such as Electron, Unity, React Native, and Flutter.

The error and warning codes may be returned in the following ways:

  • The return value of a method call, represented by a negative number. In such a case, it should be read as if it were positive.
  • An onError or onWarning callback.

General errors

Error code Cause and troubleshooting tips
0 No error occurs.
1 A general error occurs (no specified reason). Try calling the method again.
2 An invalid parameter is used. For example, the specified channel name includes illegal characters. Please reset the parameters.
3 The SDK is not ready due to one of the following reasons:
  • RtcEngine fails to initialize. Please re-initialize RtcEngine.
  • No user has joined the channel when the method is called. Please check your code logic.
  • Users have not left the channel when the rate and complain methods are called. Please check your code logic.
  • The audio module is disabled.
  • The program is not complete.
    		•
    4 RtcEngine does not support the request due to one of the following reasons:
  • The setBeautyEffectOptions method is called on devices running versions earlier than Android 4.4. Please check the Android version.
  • The built-in encryption mode is incorrect or the SDK fails to load the external encryption library. Please check the encryption mode setting or reload the external encryption library.
    		•
    5 The request is rejected due to one of the following reasons:
  • RtcEngine fails to initialize. Please re-initialize RtcEngine.
  • The channel name is set as the empty string "" when creating the RtcChannel instance. Please reset the channel name.
  • When the joinChannel method is called to join one of multiple channels, the specified channel name is already in use. Please reset the channel name.
  • The joinChannel method in RtcEngine is called to join another channel after an RtcChannel instance has been created to join a channel and a stream has been published in the channel.
  • A user whose role is not audience calls the switchChannel method. Ensure that the user role is audience before calling the switchChannel method.
    		•
    6 The buffer size is insufficient to store the returned data.
    7 A method is called before the initialization of RtcEngine. Ensure that the RtcEngineinstance is created and initialized before calling the method.
    9 Permission to access is not granted. Check whether your app has access to the audio and video device.
    10 A timeout occurs. Some API calls require the SDK to return the execution result. This error occurs if the SDK takes too long (more than 10 seconds) to return the result.
    17 The request to join the channel is rejected. Typical causes include:
  • The user is already in the channel and still calls a method (for example, joinChannel) to join the channel. Stop calling the method to clear this error.
  • The user tries to join a channel during a call test. To join a channel, the call test must be ended by calling stopEchoTest.
    		•
    18 The request to leave the channel is rejected. Typical causes include:
  • The user has left the channel but still calls a method (for example, leaveChannel) to leave the channel. Stop calling the method to clear this error.
  • The user is not in the channel. In this case, no extra operation is needed.
    • 19 Resources are already in use.
    20 The request is abandoned by the SDK, possibly because the request has been sent too frequently.
    21 RtcEngine fails to initialize and has crashed because of specific Windows firewall settings.
    22 The SDK fails to allocate resources because your app uses too many system resources or system resources are insufficient.
    101 The specified App ID is invalid. Please rejoin the channel with a valid App ID.
    102 The specified channel name is invalid, possibly because the data types of some parameters are incorrect. Please rejoin the channel with a valid channel name.
    103 RtcEngine fails to get server resources in the specified region. Try another region when initializing RtcEngine.
    109 The current token has expired. Please apply for a new token on the server and call renewToken.
    Note: This method is deprecated as of v2.4.1. Please use CONNECTION_CHANGED_TOKEN_EXPIRED(9) in theonConnectionStateChanged callback instead.
    110 The token is invalid due to one of the following reasons:
  • App Certificate is enabled in Agora Console, but the code still uses App ID for authentication. Once App Certificate is enabled for a project, you must use token-based authentication.
  • The uid used to generate the token is not the same as the one used to join the channel.
    • Note: This method is deprecated as of v2.4.1. Please use CONNECTION_CHANGED_INVALID_TOKEN(8)in the onConnectionStateChanged callback instead.
    111 The network connection is interrupted. This error occurs when the SDK has connected to the server but lost connection for more than 4 seconds.
    112 The network connection is lost. This error occurs when the connection is interrupted and the SDK cannot reconnect to the server within 10 seconds.
    113 The user is not in the channel when calling the method.
    114 The data size exceeds 1024 bytes when calling the sendStreamMessage method.
    115 The data bitrate exceeds 6 Kbps when calling the sendStreamMessage method.
    116 More than five data streams are created when calling the createDataStream method.
    117 The data stream transmission times out.
    119 Switching roles fails.
    120 Decryption fails. The user may have entered an incorrect password to join the channel. Check the entered password or tell the user to try rejoining the channel.
    123 The user is banned from the server. This error occurs when the user is kicked out of the channel from the server.
    134 The user account is invalid, possibly because it contains invalid parameters.

    Watermark errors

    Error code Cause
    124 Incorrect watermark file parameter.
    125 Incorrect watermark file path.
    126 Incorrect watermark file format. The SDK only supports adding PNG files as the watermark image.
    127 Incorrect watermark file information.
    128 Incorrect watermark file data format.
    129 An error occurs when reading the watermark file.

    Streaming errors

    Error code Cause and troubleshooting tips
    130 Stream encryption is enabled when the user calls the addPublishStreamUrl method. The SDK does not support pushing encrypted streams to CDN.
    151 An error occurs when pushing streams to CDN. Please remove the current URL address by calling the removePublishStreamUrl method, and then add a new address by calling the addPublishStreamUrl method.
    152 The host has published more than 10 URLs. Please delete the unnecessary URLs before adding new ones.
    153 The host is making changes to other hosts' URLs, such as updating parameters and disabling a URL. Please check your app logic.
    154 An error occurs on Agora's streaming server. Call the addPublishStreamUrl method to push the stream again.
    155 The server fails to find the stream.
    156 The URL format is incorrect. Please check the format.

    Audio errors

    Error code Cause and troubleshooting tips
    1005 A general error occurs (no specified reason). Check whether the audio device is already in use by another app, or try rejoining the channel.
    1006 An error occurs when using Java resources. Check whether the audio device storage is sufficient, or restart the audio device.
    1007 The sampling frequency setting is incorrect.
    1008 An error occurs when initializing the playback device. Check whether the playback device is already in use by another app, or try rejoining the channel.
    1009 An error occurs when starting the playback device. Check the playback device, or try rejoining the channel.
    1010 An error occurs when stopping the playback device.
    1011 An error occurs when initializing the recording device. Check the recording device, or try rejoining the channel.
    1012 An error occurs when starting the recording device. Check the recording device, or try rejoining the channel.
    1013 An error occurs when stopping the recording device.
    1015 A playback error occurs. Check the playback device, or try rejoining the channel.
    1017 A recording error occurs. Check the recording device, or try rejoining the channel.
    1018 Recording fails.
    1022 An error occurs when initializing the loopback device.
    1023 An error occurs when starting the loopback device.
    1027 Permission to record is not granted. Check whether permission to record is granted or whether the recording device is already in use by another app.
    1033 The recording device is already in use.
    1101 An error occurs when using Java resources. Check whether the audio device storage is sufficient, or restart the audio device.
    1108 The audio recording frequency is lower than 50 Hz. In this case, the frequency is often 0, which indicates that the recording has not started. Agora recommends that you check whether permission to record is granted.
    1109 The audio playback frequency is lower than 50 Hz. In this case, the frequency is often 0, which indicates that the playback has not started. Agora recommends that you check whether too many AudioTrack instances have been created.
    1111 Recording fails to start, and a ROM system error occurs. Possible solutions:
  • Restart your app.
  • Restart the device on which your app is running.
  • Check whether permission to record is granted.
    		•
    1112 Playback fails to start and a ROM system error occurs. Possible solutions:
  • Restart the app.
  • Restart the device on which your app is running.
  • Check whether permission to record is granted.
    		•
    1115 Recording fails. Check whether there is permission to record or whether there is a problem with the network connection.
    1201 The current device does not support audio input, possibly because the configuration of the Audio Session category is incorrect, or because the device is already in use. Agora recommends terminating all background apps and rejoining the channel.
    1206 Audio Session fails to launch. Check your recording settings.
    1210 An error occurs when initializing the audio device, usually because some audio device parameters are incorrect.
    1213 An error occurs when re-initializing the audio device, usually because some audio device parameters are incorrect.
    1214 An error occurs when restarting the audio device, usually because the Audio Session category setting is not compatible with the audio device settings.
    1301 The audio device module fails to initialize. Disable and re-enable the audio device, or restart the device on which your app is running.
    1303 The audio device module fails to terminate. Disable and re-enable the audio device, or restart the device on which your app is running.
    1306 The playback device fails to initialize. Disable and re-enable the audio device, or restart the device on which your app is running.
    1307 Initialization fails because no audio playback device is available. Ensure that a proper audio device is connected.
    1309 Recording fails to start. Disable and re-enable the audio device, or restart the device on which your app is running.
    1311 The system fails to create a recording thread, possibly because the device storage or performance is insufficient. Restart the device or use a different one.
    1314 Recording fails to start. Possible solutions:
  • Disable and re-enable the audio device.
  • Restart the device on which your app is running.
  • Update the sound card driver.
    • 1319 The system fails to create a playback thread, possibly because the device storage or performance is insufficient. Restart the device, or use a different one.
    1320 Audio playback fails to start. Possible solutions:
  • Disable and re-enable the audio device.
  • Restart the device on which your app is running.
  • Upgrade the sound card driver.
    		•
    1322 No recording device is available. Ensure that a proper audio device is connected.
    1323 No playback device is available. Ensure that a proper audio device is connected.
    1351 The audio device module fails to initialize. Possible solutions:
  • Disable and re-enable the audio device.
  • Restart the device on which your app is running.
  • Upgrade the sound card driver.
    		•
    1353 The recording device fails to initialize. Possible solutions:
  • Disable and re-enable the audio device.
  • Restart the device on which your app is running.
  • Upgrade the sound card driver.
    		•
    1354 The microphone fails to initialize. Possible solutions:
  • Disable and re-enable the audio device.
  • Restart the device on which your app is running.
  • Upgrade the sound card driver.
    		•
    1355 The playback device fails to initialize. Possible solutions:
  • Disable and re-enable the audio device.
  • Restart the device on which your app is running.
  • Upgrade the sound card driver.
    • 1356 The speaker fails to initialize. Possible solutions:
  • Disable and re-enable the audio device.
  • Restart the device on which your app is running.
  • Upgrade the audio card driver.
    		•
    1357 Recording fails to start. Possible solutions:
  • Disable and re-enable the audio device.
  • Restart the device on which your app is running.
  • Upgrade the sound card driver.
    		•
    1358 Audio playback fails to start. Possible solutions:
  • Disable and re-enable the audio device.
  • Restart the device on which your app is running.
  • Upgrade the sound card driver.
    		•
    1359 No recording device is available. Check whether the recording device is connected or whether it is already in use by another app.
    1360 No playback device is available. Check whether the playback device is connected or whether it is already in use by another app.

    Video errors

    Error code Cause and troubleshooting tips
    1003 The camera fails to start. Check whether the camera is already in use by another app, or try rejoining the channel.
    Note: This method is deprecated as of v2.4.1. Please use LOCAL_VIDEO_STREAM_ERROR_CAPTURE_FAILURE(4) in the onLocalVideoStateChanged callback instead.
    1004 The video rendering module fails to start.
    1510 Permission to access the camera is not granted. Check whether permission to access the camera permission is granted.
    1512 The camera is already in use.
    Note: This method is deprecated as of v2.4.1. Please use LOCAL_VIDEO_STREAM_ERROR_DEVICE_BUSY(3) in the onLocalVideoStateChanged callback instead.
    1600 An unknown error occurs.
    1601 Video encoding initialization fails. Try rejoining the channel.
    1602 Video encoding fails. Try rejoining the channel.
    1603 Video encoding settings fail to be applied.

    Other errors

    Error code Cause and troubleshooting tips
    157 The extension library is not integrated, such as the library for enabling deep-learning noise reduction.
    1001 The SDK fails to load the media engine.
    1002 The SDK fails to start an audio/video call after launching the media engine. Try rejoining the channel.

    Warning codes

    Warning code Cause and troubleshooting tips
    8 The specified view is invalid. The video call function requires a specified view.
    16 The SDK fails to initialize the video call function, possibly due to a lack of resources. When this warning occurs, users cannot make a video call, but the voice call function is not affected.
    20 The request is pending, usually because some modules are not ready, causing the SDK to postpone processing the request.
    103 No channel resources are available, possibly because the server fails to allocate channel resources.
    104 A timeout occurs when the SDK is searching for a specified channel. When receiving a request to join a channel, the SDK searches for the channel first. This warning usually occurs when the network connection is too poor for the SDK to connect to the server.
    105 The server rejects the request to search for the channel because the server cannot process the request or the request is illegal.
    Note: This method is deprecated as of v2.4.1. Please use CONNECTION_CHANGED_REJECTED_BY_SERVER(10) in the onConnectionStateChanged callback instead.
    106 A timeout occurs when joining the channel. Once the specified channel is found, the SDK starts joining the channel. This warning usually occurs when the network connection is too poor for the SDK to connect to the server.
    107 The server rejects the request to join the channel because the server cannot process this request or the request is illegal.
    111 A timeout occurs when switching to the live video.
    118 A timeout occurs when setting user roles in the live-streaming profile.
    121 The ticket to join the channel is invalid.
    122 The SDK is trying to connect to another server.
    131 The channel connection cannot be recovered.
    132 The IP address has changed.
    133 The port has changed.
    701 An error occurs when opening the audio-mixing file.
    1014 A playback device warning occurs.
    1016 A recording device warning occurs.
    1019 No data is recorded. Possible solutions:
  • Check whether the microphone is already in use.
  • Check whether permission to record is granted.
  • Check whether the recording device works properly.
  • Restart the device.
    		•
    1020 The audio playback frequency is abnormal due to high CPU usage. Recommended solutions:
  • Close other apps that are consuming CPU resources.
  • Check whether the audio module is enabled in your app.
  • Try rejoining the channel.
    • 1021 The audio recording frequency is abnormal due to high CPU usage. Recommended solutions:
  • Close other apps that are consuming CPU resources.
  • Check whether the audio module is enabled in your app.
  • Try rejoining the channel.
    		•
    1025 The audio playback or recording is interrupted by system events (such as a phone call).
    1029 The Audio Session category is not set as AVAudioSessionCategoryPlayAndRecord.During a call, RtcEngine monitors the Audio Session category. If the category is modified, this warning occurs, and RtcEngine automatically sets it back to AVAudioSessionCategoryPlayAndRecord.
    1031 The recording volume is too low. Check whether the user's microphone is muted or whether the user has enabled microphone augmentation.
    1032 The playback volume is too low. Check whether the user's microphone is muted or whether the user has enabled microphone augmentation.
    1033 The recording device is already in use. Check whether permission to record is granted or whether another app is using the device.
    1040 No audio data is available. Possible solutions:
  • Disable and re-enable the audio device.
  • Restart the device on which your app is running.
  • Update the sound card driver.
    • 1051 Audio feedback is detected during recording. Ensure that users in the same channel maintain sufficient physical distance between themselves.
    1052 The system threads for recording and playback cannot be arranged due to high CPU usage.
    1053 A residual echo is detected. This may be caused by the delayed scheduling of system threads or a signal overflow.
    1323 No playback device is available. Ensure that a proper audio device is connected.
    1324 The recording device is released improperly. Possible solutions:
  • Disable and re-enable the audio device.
  • Restart the device on which your app is running.
  • Update the sound card driver.
    		•
    1610 The original resolution of the remote video is beyond the range (640 × 480) where the super-resolution algorithm can be applied.
    1611 Another user is using super resolution.
    1612 The device does not support super resolution.

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