Account settlement

To ensure billing transparency and smooth service continuity, Agora implements real-time account balance reservation based on estimated usage across all Agora products for SSP customers. This does not apply to customers with a signed contract.

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For uninterrupted access to Agora's products and services, ensure at least one of the following:

• Add a valid credit card for auto-recharge to your Agora account, or
• Maintain sufficient funds in your Agora Console balance to cover your estimated usage.

Agora employs the following policies to manage your account balance and ensure uninterrupted access to its products and services.

You can view your real-time usage and estimated monthly bill at any time directly in the Agora Console.

Your reserved balance is updated continuously based on your real-time bill estimation. The corresponding estimated amount is reserved from your available balance at all times.

On the 7th, 14th, 21st, and 28th of each calendar month (excluding February 28), if your available balance is in arrears by more than $50:

• If a valid credit card is linked, the system automatically recharges your balance to zero.
• If no credit card is linked, or if auto-recharge fails, a notification email is sent to you.
• Top up your wallet within the 24-hour grace period to avoid account suspension.
• If your balance remains in arrears after 24 hours, your account is suspended until the balance is restored to zero or above.

Your final bill is issued monthly. After bill finalization:

• Any overpaid amount is refunded to your balance.
• Any undercharged amount is deducted accordingly.

You can withdraw your available balance at any time directly from the Agora Console.