Troubleshooting User Guide

Other Issues

The log prints “Failed to decode frame xxx, return error code is -1”

This is a decoding failure, and the most likely reason is that a bad network connection makes the device unable to receive a full frame, and When this error occurs, check the current network environment.

The initialization on Windows XP fails

Starting from v1.1, the Agora SDK uses VC2013 for compilation by default, and it runs continuously to support Windows XP. Because the OS has not deployed the related runtime library, you need to download and install it from the following Microsoft website (subject to Microsoft changes):https://www.microsoft.com/en-us/download/details.aspx?id=40784

Do not download the runtime library from any other third parties. These websites may not have the latest version, which can cause failure even after the installation.

An exception message occurs when starting the application

After integrating the Agora SDK, the following exception message occurs when you start the application:

dalvik.system.PathClassLoader[DexPathList[[zip file xxxxx.apk],nativeLibraryDirectories=[/data/app/xxxxx/lib/arm,/vendor/lib/,system/lib]]] couldn’t find "libHDACEngine.so" java.lang.Runtime.loadLibrary(Runtime.java:366)…

During integration, the .so file is not in the correct path. Therefore, the app cannot find it after booting. Make sure everything is in the correct path before integrating the package.

Appendix: How to Submit Issues?

You have many channels to submit issues, and one of most recommended ways is:

Fill the form at the https://agora.kf5.com/hc/request/guest/ .

This website supports English and Chinese, which you can click the highlighted button on the right top to switch the languages.

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