Support
Updated
Submit support tickets and track system status for Agora products and services.
Submit a ticket
To ask Agora Support a question:
- Log in to Agora Console.
- Click Get Support > Create Support Ticket.
- Type your question or keywords to see whether the issue has already been answered.
- If you cannot find an answer, select a category and submit a ticket to customer support.
You can track ticket status under Tickets.
Status page
Agora Status Page provides up-to-date information about product and service status, including:
- historical service stability for the past 90 days
- real-time quality data for the past 24 hours
- maintenance events and disruptions
- RSS event subscriptions
You can access the status page directly at status.agora.io.
The status dashboard currently provides status information for:
- Real-Time Communication
- Cloud Recording
- Agora Chat
- Interactive Whiteboard