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Conversational AI Engine: Create advanced voice apps by combining Agora's real-time audio with powerful conversational AI.

Why are there no recorded files in the cloud storage?

If you cannot find any recorded files in the cloud storage after a cloud recording session, check if any of the following situations occurred:

  • No user is sending a stream in the channel, and the recording times out.
  • The token has expired, or token authentication has failed.
  • When calling the acquire method to get the recording resource, you set the uid parameter that matches the ID of a user already in the channel. For example, suppose there are three users in the channel with user IDs 123, 234, and 345. If you set uid to 123 when calling the acquire method, the recording fails.
  • The transcodingConfig settings in the start method do not follow the recommended settings, which causes the recording to fail. See Media streaming output modes and Set the video profile before setting transcodingConfig.
  • Your cloud storage settings are incorrect. Check the following:
    • bucket: The name of your cloud storage bucket, which was created in your cloud storage account.
    • accessKey: The access key of your cloud storage account.
    • secretKey: The secret key of your cloud storage account.

If you enable the Agora Message Notification Service, you receive the cloud_recording_error callback when the service detects that your cloud storage settings are incorrect.