Choppy videos may be caused by slow Internet connections or bad device performances.

Step 1: Self-check

Check the following:

  • Check if the choppy videos are intermittent or consistent. Intermittent choppy videos are normal due to the nature of the network and device.
  • Check if the Internet connection is stable. If it is stable but the video is still choppy, switch to 4G or another Wi-Fi network and check the video performance.
  • Try the video call on another device.
  • Turn off all pre-processing options, such as image enhancement, to ensure that the choppy video is not caused by any pre-processing option.

Step 2: Contact Agora Customer Support

If the issue persists, contact Agora customer support and submit the issue with the following information:

  • The uid of the user who sees the choppy video playback (in a live broadcast, whether the user is the host or audience).
  • The time frame during which the choppy video playback appears.
  • SDK logs and screen recording files of the user.

Step 3: Monitor the Quality of Experience in Agora Analytics in Dashboard

You can check the statistics of every call in Agora Analytics in Dashboard. See Agora Analytics Tutorial.