Blurry videos may be caused by low bitrates and resolution ratios.

Step 1: Self-check

Check the following:

  • Check videoProfile. If possible, set videoProfile to a higher level to see whether the video is clearer.
  • Check the stream type of the receiver. If the stream type is low, call the setRemoteVideoStreamType method to switch from a low stream to high stream.
  • Switch to 4G or another Wi-Fi network to ensure that the blurry video is not caused by poor Internet connections.
  • Turn off all pre-processing options.

Step 2: Contact Agora Customer Support

If the issue persists, contact Agora customer support and submit the issue with the following information:

  • The uid of the user who sees the blurry video.
  • The time frame during which the blurry video appears.
  • SDK logs and screen recording files of the user.

Step 3: Monitor the Quality of Experience in Agora Analytics in Console

You can check the statistics of every call in Agora Analytics in Console. For more information, see Agora Analytics Tutorial.