Blurry videos may be caused by low bitrates and resolution ratios.
Step 1: Self-check
Check the following:
videoProfile. If possible, set
videoProfileto a higher level to see whether the video is clearer.
- Check the stream type of the receiver. If the stream type is low, call the
setRemoteVideoStreamTypemethod to switch from a low stream to high stream.
- Switch to 4G or another Wi-Fi network to ensure that the blurry video is not caused by poor Internet connections.
- Turn off all pre-processing options.
Step 2: Contact Agora Customer Support
If the issue persists, contact Agora customer support and submit the issue with the following information:
- The uid of the user who sees the blurry video.
- The time frame during which the blurry video appears.
- SDK logs and screen recording files of the user.