Why do I see audio minutes in my bill even though all users subscribe to video streams? Edit
Type: Account & Billing Platform: All Platforms Last updated: 2020-03-13 15:28
- The user being subscribed to has not subscribed in turn to any other video stream.
- After subscribing to a video stream, a user has not received any video stream due to poor network conditions or issues on the host side.
If either of these conditions occurs, the corresponding user's aggregate resolution is 0 and the user's service time counts as audio minutes.