Call and session history

Direction: Inbound or Outbound.
Timestamp: Date and time of the call.
Agent name: The agent that handled the call.
Campaign name: Associated campaign (for outbound calls).
From: Caller ID used.
To: Number called.
Duration (s): Call length in seconds.
Call status: Outcome of the call. See Call status definitions .

The Call History page provides a detailed log of all inbound and outbound calls handled by your agents.

View call history

In the navigation sidebar, select Agent Analytics.
Switch the tab to Call History.
Use the search bar to find calls by agent name, campaign name, or phone number.
Select Customise View to change which columns are shown, or + Filter to narrow the list further.

If no calls have been made yet, the page shows an empty state with a shortcut to create a campaign.

Each call in the list shows:

Select a call in the list to view its full transcript.

Status	Description
Completed	The call connected and the conversation finished normally.
Transferred	The call was escalated to a human agent.
Partial	The call connected but the conversation did not complete fully.
No Answer	The call rang but was not picked up.
Busy	The line was busy or engaged.
Voicemail	The call reached a voicemail system.