Agent analytics
Updated
View detailed performance metrics and insights for your campaigns.
The Analytics dashboard helps you monitor, debug, and optimize your voice agents with performance metrics for your agents and campaigns.
View the dashboard
- In the navigation sidebar, select Agent Analytics.
- Configure the filters to scope the data:
- Date range: Filter by time period. Defaults to Last 7 Days.
- Agents: Filter by one or more agents using Select Agents.
- Call direction: Filter by Inbound or Outbound.
- Campaigns: Filter by one or more campaigns using Select Campaigns.
Select the refresh icon at the top of the page to reload the dashboard with the latest data.
Metrics and charts
The dashboard displays the following:
- Total calls: Number of calls made during the selected period.
- Call duration (total): Total duration of all calls in the selected period.
- Answered calls (total): Number of successfully connected calls.
- Call status distribution: Breakdown of all calls by status.
- Task success rate: Percentage of successful calls out of total answered calls.
- Outbound transfer to human rate: Percentage of outbound calls that needed human intervention. Shown only for outbound call data.
Next steps
- Call History: Review individual call transcripts and outcomes