This article lists the common errors you may encounter when using the Cloud Recording RESTful APIs. If you encounter other errors, contact support@agora.io.
2
: Invalid parameter. Possible reasons:
7
: The recording is already running. Do not repeat the start
request with the same resource ID.
8
: Errors in the HTTP request header fields. Possible reasons:
Content-type
field is application/json;charset=utf-8
.cloud_recording
is missing in the request URL.49
: Caused by repeated stop
requests with the same resource ID and recording ID (sid).
53
: The recording is already running. This error occurs when you use the same parameters to call acquire
again and use the new resource ID in the start
request. To start multiple recording instances, use a different UID for each instance.
62
: If you receive this error when calling acquire
, the cloud recording service is not enabled. See Enable Cloud Recording for details.
65
: Usually caused by network jitter. Retry with the same resource ID. Agora recommends that you use a backoff strategy, for example, retry after 3 and 6 seconds successively.
432
: The parameter in the request is incorrect. Either the parameter is invalid, or the App ID, channel name, or UID does not match the resource ID.
433
: The resource ID has expired. You need to start recording within five minutes after getting a resource ID. Call acquire to get a new resource ID.
435
: No recorded files created. There is nothing to record because no user is sending any stream in the channel.
501
: The recording service is exiting. This error might occur when you call query after stop.
1001
: Fails to parse the resource ID. Call acquire to get a new resource ID.
1003
: The App ID or recording ID (sid) does not match the resource ID. Ensure that the App ID or recording ID matches the resource ID in each recording session.
1013
: The channel name is invalid. The string length must be less than 64 bytes. Supported character scopes are:
1028
: Invalid parameters in the request body of the updateLayout
method.
"invalid appid"
: The App ID you entered is invalid. If the error persists after you verify the App ID, contact support@agora.io.
"no Route matched with those values"
: A possible reason for this message is that you entered an incorrect HTTP method in your request, such as using GET when it should have been POST. Another possible reason is that you sent your request to a wrong URL.
"Invalid authentication credentials"
: The following list contains possible reasons for this message. If the error persists after you correct the following issues, contact support@agora.io:
Basic
is missing in the Authorization
field.Content-type
field. The correct value is application/json;charset=utf-8
.