Account settlement

To ensure billing transparency and smooth service continuity, Agora implements a weekly account balance pre-freeze based on real-time usage across all Agora products for SSP customers. This does not apply to customers with a signed contract.

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For uninterrupted access to Agora's products and services, ensure at least one of the following:

• Add a valid credit card for auto-recharge to your Agora account, or
• Maintain sufficient funds in your Agora Console balance to cover your estimated usage.

Agora employs the following mechanisms to manage your account balance and ensure uninterrupted access to its products and services.

You can view your real-time usage and estimated monthly bill at any time directly in the Agora Console.

Within each calendar month, a balance pre-freeze is triggered at the account level on the 7th, 14th, 21st, and 28th of the month (excluding February 28).

The pre-freeze applies to all services and is subject to the following conditions:

• Triggered when the estimated amount is greater than or equal to $50; otherwise deferred to the next cycle.
• The corresponding amount is reserved from your available balance.

If your available balance drops below zero and a valid credit card is linked to your account:

• The system automatically recharges your balance to zero using your payment method.
• If auto-recharge fails, a notification email is sent to you.

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If auto-recharge fails, top up your wallet balance within 24 hours to avoid account suspension.

If your available balance remains below zero for more than 24 hours, your account is suspended until the balance is restored to a positive balance or zero.

If no credit card is linked to your account, top up your wallet manually within 24 hours to avoid suspension.

Your final bill is issued monthly. After bill finalization:

• Any overpaid amount is refunded to your balance.
• Any undercharged amount is deducted accordingly.

You can withdraw your available balance at any time directly from the Agora Console.