# Why is my video blurry? (/en/api-reference/faq/quality/video_blur)

> For AI agents: see the complete documentation index at [llms.txt](/llms.txt).

Blurry videos may be caused by low bitrates and resolution ratios.

## Step 1: Self-check [#step-1-self-check]

Check the following:

1. Check `videoProfile`. If possible, set `videoProfile` to a higher level to see whether the video is clearer.
2. Check the stream type of the receiver. If the stream type is low, call the `setRemoteVideoStreamType` method to switch from a low stream to high stream.
3. Switch to 4G or another Wi-Fi network to ensure that the blurry video is not caused by poor Internet connections.
4. Turn off all pre-processing options.

## Step 2: Contact Agora Customer Support [#step-2-contact-agora-customer-support]

If the issue persists, [contact Agora customer support](mailto\:support@agora.io) and submit the issue with the following information:

1. The uid of the user who sees the blurry video.
2. The time frame during which the blurry video appears.
3. SDK logs and screen recording files of the user.

## Step 3: Monitor the Quality of Experience in Agora Analytics in Console [#step-3-monitor-the-quality-of-experience-in-agora-analytics-in-console]

You can check the statistics of every call in [Agora Analytics](https://dashboard.agora.io/analytics/call/search) in Console. For more information, see [Agora Analytics Tutorial](/en/agora-analytics/analyze/video-voice-sdk/call-search).