# Call and session history (/en/ai/studio/observe/call-history)

> For AI agents: see the complete documentation index at [llms.txt](/llms.txt).

The Call History page provides a detailed log of all inbound and outbound calls handled by your agents.

## View call history

1. In the navigation sidebar, select **Agent Analytics**.
2. Switch the tab to **Call History**.
3. Use the search bar to find calls by agent name, campaign name, or phone number.
4. Select **Customise View** to change which columns are shown, or **+ Filter** to narrow the list further.

If no calls have been made yet, the page shows an empty state with a shortcut to create a campaign.

## Call details

Each call in the list shows:

* **Direction**: Inbound or Outbound.
* **Timestamp**: Date and time of the call.
* **Agent name**: The agent that handled the call.
* **Campaign name**: Associated campaign (for outbound calls).
* **From**: Caller ID used.
* **To**: Number called.
* **Duration (s)**: Call length in seconds.
* **Call status**: Outcome of the call. See [Call status definitions](#call-status-definitions).

Select a call in the list to view its full transcript.

## Call status definitions

| Status          | Description                                                     |
| --------------- | --------------------------------------------------------------- |
| **Completed**   | The call connected and the conversation finished normally.      |
| **Transferred** | The call was escalated to a human agent.                        |
| **Partial**     | The call connected but the conversation did not complete fully. |
| **No Answer**   | The call rang but was not picked up.                            |
| **Busy**        | The line was busy or engaged.                                   |
| **Voicemail**   | The call reached a voicemail system.                            |

## View session history

1. In the navigation sidebar, select **Agent Analytics**.
2. Select the **Session History** tab.
3. Use the search bar to find sessions by agent session ID.

## See also

* [Agent analytics](analytics): View aggregated performance metrics across agents and campaigns