# Call history (/en/ai/studio/observe/call-history)

> For AI agents: see the complete documentation index at [llms.txt](/llms.txt).

The Call History page provides a detailed log of all inbound and outbound calls handled by your agents.

To view detailed information for specific calls:

1. In Agent Studio, select **Call History** from the sidebar.

2. Use the filter options to find specific calls.

3. The Call History page displays the following information for each call:
   * **Direction**: Inbound or Outbound
   * **Timestamp**: Date and time of the call
   * **Agent name**: The agent that handled the call
   * **Campaign name**: Associated campaign (for outbound calls)
   * **From**: Caller ID used
   * **To**: Number called
   * **Duration (s)**: Call length in seconds
   * **Call status**: Outcome of the call

     ### Call status definitions [#call-status-definitions]

     | Status          | Description                                                     |
     | --------------- | --------------------------------------------------------------- |
     | **Completed**   | The call connected and the conversation finished normally.      |
     | **Transferred** | The call was escalated to a human agent.                        |
     | **Partial**     | The call connected but the conversation did not complete fully. |
     | **No Answer**   | The call rang but was not picked up.                            |
     | **Busy**        | The line was busy or engaged.                                   |
     | **Voicemail**   | The call reached a voicemail system.                            |

4. Click a call in the list to view its full transcript.

## See also [#see-also]

* [Analytics](analytics): View aggregated performance metrics across agents and campaigns