# Analytics (/en/ai/studio/observe/analytics)

> For AI agents: see the complete documentation index at [llms.txt](/llms.txt).

The Analytics dashboard provides performance metrics and insights for your agents and campaigns.

To view analytics:

1. In Agent Studio, select **Analytics** from the sidebar.
2. Configure the filter criteria:
   * **Period**: Select the date range to analyze.
   * **Agents**: Choose all agents or filter by specific agents.
   * **Inbound/Outbound**: Filter by call direction.
   * **Campaigns**: Choose all campaigns or filter by specific campaigns.
3. Review the analytics dashboard, which displays:
   * **Total Calls**: Number of calls made during the selected period.
   * **Call Duration (Total)**: Total duration of all calls in the selected period.
   * **Answered Calls (Total)**: Number of successfully connected calls.
   * **Call Status Distribution**: Breakdown of all calls by status.
   * **Task Success Rate**: Percentage of successful calls out of total answered calls.
   * **Transfer to Human Rate (Outbound)**: Percentage of outbound calls that required human intervention.

## Next steps [#next-steps]

* [Call History](call-history): Review individual call transcripts and outcomes