# Agent analytics (/en/ai/studio/observe/analytics)

> For AI agents: see the complete documentation index at [llms.txt](/llms.txt).

The Analytics dashboard helps you monitor, debug, and optimize your voice agents with performance metrics for your agents and campaigns.

## View the dashboard

1. In the navigation sidebar, select **Agent Analytics**.
2. Configure the filters to scope the data:
   * **Date range**: Filter by time period. Defaults to **Last 7 Days**.
   * **Agents**: Filter by one or more agents using **Select Agents**.
   * **Call direction**: Filter by **Inbound** or **Outbound**.
   * **Campaigns**: Filter by one or more campaigns using **Select Campaigns**.

Select the refresh icon at the top of the page to reload the dashboard with the latest data.

## Metrics and charts

The dashboard displays the following:

* **Total calls**: Number of calls made during the selected period.
* **Call duration (total)**: Total duration of all calls in the selected period.
* **Answered calls (total)**: Number of successfully connected calls.
* **Call status distribution**: Breakdown of all calls by status.
* **Task success rate**: Percentage of successful calls out of total answered calls.
* **Outbound transfer to human rate**: Percentage of outbound calls that needed human intervention. Shown only for outbound call data.

## Next steps

* [Call History](call-history): Review individual call transcripts and outcomes