If you cannot find any recorded files in the cloud storage after a cloud recording session, check if any of the following situations occurred:
No user is sending a stream in the channel, and the recording times out.
The token has expired, or token authentication has failed.
When calling the
acquire method to get the recording resource, you set the
uid parameter that matches that of a user ID already in the channel. For example, suppose three users are in the channel with user IDs as
345. If you set
123 when calling the
acquire method, the recording fails.
The settings of
transcodingConfig in the
start method do not follow the recommended settings, which causes the recording to fail. See How do I set the video profile of the recorded video? before setting
Your cloud storage settings are incorrect. Check the following:
If you have enabled Agora Message Notification Service, you will receive the
cloud_recording_error callback when the service detects that your cloud storage settings are incorrect.