Are the services provided by Agora safe?

Agora provides a safe platform and all transmitted signals are encrypted.

What security measures does Agora provide?

Agora provides multiple encryption schemas according to different requirements. See Information Security Policy.

How can I customize the data encryption for my application?

The Agora SDKs provide interfaces to encrypt transmitted voice and video data by using a proprietary encryption algorithm.

Is Agora HIPAA compliant?

Yes.

How does the Agora network handle DDoS attacks?

Agora regularly scans the core network nodes, checks, and cleans up possible security vulnerabilities. An anti-DDoS firewall is also implemented on each cloud data center to protect core nodes from any attack. In our global data centers, Agora reserves over 50% of redundant bandwidth for core servers with sufficient capacity and resources to minimize the risk of DDoS.

Do the Agora servers store any voice or video content?

No, the Agora servers do not store any voice or video content. The Agora SDKs send some information to the Agora servers for quality and problem reporting purposes. This information includes the date, time, duration of the call, and failure records. Agora does not collect information that affects privacy, such as login, identification and payment. For any concerns, contact support@agora.io.