Agora Developer Portal - FAQ

Troubleshooting

Other Issues

The log contains “Failed to decode frame xxx, return error code is -1”

This is a decoding failure, most likely due to a bad network connection causing the device not to receive a full frame. Check the network environment.

Initialization on Windows XP Fails

Starting from v1.1, the Agora SDK uses Visual C++ 2013. Since Windows XP does not include the Visual C++ Redistributable Packages by default, download and install them from the Microsoft website:https://www.microsoft.com/en-us/download/details.aspx?id=40784.

An Exception Message Occurs when Starting the App

After integrating the Agora SDK, the following exception message occurs when you start the app:

dalvik.system.PathClassLoader[DexPathList[[zip file xxxxx.apk],nativeLibraryDirectories=[/data/app/xxxxx/lib/arm,/vendor/lib/,system/lib]]] couldn’t find "libHDACEngine.so" java.lang.Runtime.loadLibrary(Runtime.java:366)…

During integration, the .so file is not in the correct path. Therefore, the app cannot find it after booting. Make sure everything is in the correct path before integrating the package.

Appendix: How to Submit Issues?

Fill the form at the https://agora.kf5.com/hc/request/guest/?lang=en.

This website supports English and Chinese. Click on the highlighted button at the top-right corner to switch languages.

../_images/ticket.png
Is this page helpful?