End-of-sale FAQs

Agora launched Signaling 2.x in January 2024 with significant enhancements and has now achieved complete feature parity with 1.x. By focusing on a single, advanced platform, Agora can deliver better innovation, support, and competitive features to all customers. This ensures you're positioned on our most future-proof technology.

You have a full 12 months from July 15, 2025 to July 15, 2026. This provides ample time for planning, testing, and executing your migration at a pace that works with your development cycles.

No. Your Signaling 1.x service will continue operating normally with full SLA support, bug fixes, and escalation handling throughout the entire 12-month transition period.

Yes, Signaling 2.x has achieved complete feature parity with 1.x and offers additional enhanced capabilities including improved performance, better reliability, advanced analytics, and modern developer tools.

Agora provides migration documentation to make this process as smooth as possible. Most customers can complete migration with minimal or medium code changes. Our support team provides technical assistance throughout the process.
Migration Guide

No, you can run both platforms in parallel during your migration testing phase. The switch-over to Signaling 2.x can be planned and executed at your convenience within the 12-month window.

Signaling 2.x maintains compatibility for core functions. Agora's support team will help assess your specific integrations and provide guidance for any necessary updates.

You'll receive:

• Full SLA maintenance for Signaling 1.x (bug fixes, escalations)
• Support team assistance
• Migration documentation and tools

Yes, Agora will continue addressing critical bugs and providing escalation support for Signaling 1.x throughout the 12-month transition period. However, no new features or platform expansions will be developed for 1.x.

After July 14, 2026, Signaling 1.x will reach End-of-Life, meaning no further bug fixes or maintenance will be provided. We strongly recommend completing your migration well before this date to ensure uninterrupted service.

Signaling 2.x offers flexible packaging options including both prepaid and pay-as-you-go models designed to accommodate different customer segments. Your account manager will work with you to identify the most suitable package based on your usage patterns and requirements.

Customers with existing custom pricing structures or enterprise agreements can opt for individual reviews with the account team to ensure a smooth transition that considers your current contract terms and usage patterns. Agora is committed to working with you on a case-by-case basis.

Pricing will depend on your specific usage patterns and chosen package. While some customers may see changes, the enhanced capabilities, improved performance, and future-proofing benefits of Signaling 2.x provide significant value. Agora also offers volume discounts for multi-year commitments.

The 12-month timeline is designed to accommodate your development cycles. Many customers find that migrating to Signaling 2.x actually accelerates their roadmap due to enhanced features and improved developer experience.

The migration timeline is flexible within the 12-month window. Agora can work with your team to plan the migration around your product launch schedule and provide additional support during critical periods.

You can continue developing on Signaling 1.x during the transition period. However, Agora recommends planning new feature development on Signaling 2.x to take advantage of enhanced capabilities and ensure future compatibility.

For questions:

• Sales: sales@agora.io
• Support: support@agora.io
• Account & pricing questions: Your Account Manager or sales@agora.io

Migration guides:

• Android Guide
• iOS Guide
• Web Guide